A CUT ABOVE
Exceptional service and product knowledge have kept this fourth-generation family business in the garden machinery trade for over 70 years, writes Kate Ford
Spring has arrived and, for gardeners, that can only mean one thing – a long list of jobs to be done and close to the top of that list is cutting the grass.
Like most tasks, though, it is made much more straightforward if you have the right equipment, and that’s where Mowerpower steps in. Owned and run by the Webster family for 71 years, Mowerpower specialises in garden machinery and has an enviable reputation when it comes to quality, service and good, honest advice.
The family have had their shop in St Anne’s since Bill Webster and his father started the business in 1948. In January 2016, they bought the garden machinery arm of Horns Agricultural on the A6 at Brock, near Garstang, and now have two showrooms offering an impressive range of stock.
Bill’s grandson, David, now runs the business alongside his parents Richard and Lynn Webster. He says: “When customers come to us, we ask them all about their lawn, its size, what it’s used for and whether they want a standard cut or stripes.
“We’ll also check who will be using the mower to assess whether it needs to be a more lightweight model or if a heavier machine would suit. Only when we’re absolutely sure of the customer’s requirements will we advise them on the best machine for them and their lawn.”
Customers are also encouraged to examine the range of mowers on offer, to get a feel for their size and weight. “By matching the machine to individual needs, we fully expect customers to get 15 years or more from their lawn mower,” says David.
Both showrooms are packed with every kind of quality garden machine imaginable. Huge, gleaming ride-on mowers from Countax, Stihl, Mountfield and other leading manufacturers sit alongside dozens of walk-behind mowers in electric, cordless and petrol options, and even robotic mowers. With the latter, you simply programme in the area of your lawn, which days and times you want it to be cut, and the robot will do the rest.
Mowerpower has approved retailer status with all the top manufactures of garden equipment, including Hayter, ATCO, Toro, Stiga, Westwood and Ariens. There’s also an impressive range of hand-held machines including hedge cutters, strimmers, chainsaws, leaf blowers and pressure washers from brands such as Echo and Stihl.
Alongside the unrivalled product knowledge and choice available, and what really sets the business apart, is the impeccable customer service which extends far beyond the sale. Mowerpower offers repairs and servicing, to keep machines running smoothly for years.
“Unless we know we have immediate access to spare parts, we won’t sell the machine,” explains Lynn Webster. “This way, we know we can service the mowers regularly. Yes, you may find cheaper mowers elsewhere, supplied in a box, but often parts are hard to come by for these machines, so they cannot be repaired if something goes wrong.”
The Websters employ five full-time mechanics across their two workshops, in Blackpool and at Brock. They use state-of-the-art diagnostic equipment to locate faults and can usually repair machines within days.
The team is looking forward to a busy season ahead. They’ve taken delivery of some new models, including the recently introduced Harrier 48 and Harrier 56 range of mowers from leading British manufacturer, Hayter, both of which come with a two-year professional and five-year domestic warranty.
Whatever the customer requires, they’re guaranteed good advice and sound product knowledge, topped off with excellent after-sales service. “With us, it’s all about the personal approach, to enable customers to make the right choice and buy a machine that will last,” says Lynn.
Garstang Road, Brock, Preston PR3 0RB
10 Alexandria Drive
Lytham St Annes FY8 1NL